Last updated: 3 September 2026
Welcome to Air Done Right, LLC (“Air Done Right,” “we,” “us,” or “our”). These Terms of Service govern your access to and use of our website at https://www.airdonerighthvac.com/ and apply to the heating, air conditioning, indoor air quality, and related HVAC services we provide.
These Terms cover service requests, estimates, appointments, pricing, payments, customer responsibilities, property access, permits, warranties, website use, communications, and disputes. By using our Website or requesting services from Air Done Right, you acknowledge these Terms and our Privacy Policy.
By accessing our Website, requesting an estimate, scheduling an appointment, approving work, or using services provided by Air Done Right, you acknowledge that you have read and accepted these Terms of Service.
These Terms establish general conditions governing our Website and services. Individual estimates, proposals, work orders, financing agreements, warranties, or service agreements may include additional terms that apply to a particular project.
If you do not agree with these Terms, please contact us before requesting or authorizing work.
Air Done Right, LLC is a family-owned HVAC company serving Philadelphia, Montgomery County, the Main Line, and surrounding Pennsylvania communities. The company began operations in 2012 and became licensed in 2013.
Behind the business is husband-and-wife team Jermaine and Racqueal Howard, who combine hands-on HVAC experience with administrative, financial, and customer-service leadership to provide residential and commercial heating, cooling, and indoor air quality services.
Built on a foundation of service and accountability, the company is proud to be veteran-owned and women-owned. Our HVAC technicians receive professional training, including applicable EPA 608 certification, and the company maintains Pennsylvania Home Improvement Contractor Registration No. PA093007.
Air Done Right provides residential and light-commercial HVAC services based on the customer’s needs, property conditions, equipment requirements, technician availability, and approved scope of work.
Our services include:
The applicable estimate, proposal, work order, invoice, or service agreement will state the specific scope, equipment, materials, price, and other project requirements.
Air Done Right primarily serves customers throughout Philadelphia, Montgomery County, the Main Line, and surrounding communities.
Philadelphia:
Montgomery County:
Main Line:
Service availability depends on property location, requested service, technician availability, equipment requirements, and scheduling capacity. Customers may contact Air Done Right to confirm whether service is available at a particular address.
Air Done Right provides free estimates for eligible services and installations. Each estimate is based on the information available at the time of inspection or consultation, including the proposed scope of work, equipment, materials, labor, and site conditions.
Unless otherwise stated in writing, an estimate is valid for 30 calendar days from the date it is issued. After 30 days, pricing may be updated to reflect changes in equipment, materials, labor, supplier pricing, taxes, or other project costs.
Approval of an estimate does not expand the scope of work beyond the services specifically identified in the estimate or accompanying agreement.
Air Done Right is committed to clear, upfront pricing. Once customers approve the agreed scope of work and price, they will not be charged hidden fees or unexpected surcharges for that approved work. The company does not impose separate after-hours, weekend, or holiday surcharges solely because service is performed during those periods.
If a customer requests work outside the originally approved scope, we will discuss the additional work and any applicable price before performing it.
We schedule appointments based on technician availability, customer location, service type, and the urgency of the request.
Air Done Right makes reasonable efforts to arrive within the scheduled service window. Appointment or arrival times may change because of emergencies, weather, traffic, unusually complex prior appointments, equipment availability, or circumstances outside our reasonable control.
When reasonably possible, we will notify customers of significant scheduling changes.
Customers may contact Air Done Right if they need to cancel or reschedule an appointment. Air Done Right does not charge a cancellation or rescheduling fee for standard service appointments.
We ask customers to provide as much notice as reasonably possible so we can adjust the appointment and make the time available to another customer.
Any statutory cancellation rights applicable to residential home-improvement contracts remain governed by Pennsylvania law and the applicable written contract.
Pricing is based on the approved scope of work, equipment, materials, labor, and services required for the project. The estimate, proposal, invoice, or service agreement will disclose applicable payment requirements.
Air Done Right generally requires a 50% deposit for installations and jobs exceeding $500, except where Pennsylvania law imposes a different deposit limitation.
For residential home-improvement projects subject to the Pennsylvania Home Improvement Consumer Protection Act, deposits will be collected only in amounts permitted by applicable law. Where the total project price exceeds $5,000, applicable Pennsylvania deposit limitations will control over any general company deposit policy.
The remaining balance is due according to the payment schedule stated in the applicable estimate, invoice, proposal, or service agreement.
Air Done Right does not maintain a general late-payment fee or interest policy unless different terms are expressly stated in a separate written agreement.
Air Done Right accepts approved payment methods communicated to the customer at the time of service or invoicing. Available payment options may include cash, checks, debit cards, credit cards, and approved financing options.
Financing may be available to qualified customers and is subject to the terms, eligibility requirements, approval process, interest rates, fees, and conditions established by the applicable third-party financing provider.
Applicable workmanship, labor, equipment, and manufacturer warranties depend on the service performed and equipment installed.
Eligible new HVAC installations may include Air Done Right’s 5-Year Extended Labor Warranty, subject to the specific warranty terms, exclusions, maintenance requirements, and documentation provided with the installation.
Manufacturer warranties are provided by the applicable equipment or parts manufacturer and remain subject to that manufacturer’s registration requirements, coverage periods, exclusions, and other conditions.
The warranty applicable to a specific project will be identified in the estimate, proposal, installation documentation, or separate warranty terms where appropriate.
Customers are responsible for:
Customers should notify Air Done Right promptly if they have questions or concerns regarding completed work.
Customers must provide reasonable access to the property, HVAC equipment, electrical panels, mechanical areas, and other locations necessary to perform the approved service.
If an HVAC technician arrives and cannot reasonably access the equipment or work area, Air Done Right may need to reschedule or arrange a return visit.
Air Done Right does not charge an additional return-trip fee solely because an initially inaccessible work area requires rescheduling.
Customers should disclose known hazardous or unusual site conditions before work begins whenever reasonably possible.
When an Air Done Right project requires permits, Air Done Right will obtain the applicable permits associated with its contracted work.
Permit requirements, inspections, scheduling, and approval processes depend on the applicable municipality or regulatory authority. Customers agree to provide reasonable access and cooperation when an inspection or permit-related visit is required.
Government processing times or inspection availability may affect project scheduling.
Air Done Right performs applicable residential home-improvement work in accordance with the Pennsylvania Home Improvement Consumer Protection Act (“HICPA”) and other applicable federal, state, and local requirements.
Air Done Right’s Pennsylvania Home Improvement Contractor Registration Number is PA093007.
For projects subject to HICPA, customers will receive the written contracts and project information required by applicable law. Depending on the project, documentation may address the scope of work, project price, estimated start and completion dates, contractor information, payment requirements, warranties, and applicable cancellation rights.
Pennsylvania law may provide consumers with the right to cancel qualifying home-improvement contracts within three business days of signing, subject to statutory exceptions, including certain emergency circumstances.
These Terms of Service do not replace a project-specific written home-improvement contract where one is required by law.
If a customer requests additional services or modifications outside the approved scope, Air Done Right will discuss the requested changes before performing the additional work.
Where Pennsylvania law requires a written change order, Air Done Right will document and obtain approval for the additional work and corresponding price adjustment in accordance with applicable requirements.
Air Done Right’s No Change Order Guarantee is intended to prevent unexpected charges for the originally approved scope of work. It does not require Air Done Right to perform newly requested or materially different work at no additional charge.
HVAC work may reveal conditions that were not reasonably visible or identifiable before work began, including concealed damage, code-related issues, inaccessible components, deteriorated equipment, electrical problems, structural conditions, or incompatible existing systems.
If an unforeseen condition materially affects the approved work, Air Done Right will communicate the issue to the customer and discuss available options before proceeding with work outside the existing scope when customer approval is required.
Air Done Right is not responsible for service delays or interruptions caused by circumstances beyond its reasonable control, including severe weather, natural disasters, power outages, utility interruptions, supply-chain disruptions, equipment shortages, government actions, labor disruptions, transportation problems, or other unforeseen events.
If such circumstances affect an appointment or project, Air Done Right will make reasonable efforts to resume or reschedule service when conditions permit.
Content on the Air Done Right Website, including text, photographs, graphics, logos, videos, designs, service descriptions, and other materials, is owned by or licensed to Air Done Right unless otherwise indicated.
Website content is provided for personal, informational, and non-commercial use. You may not reproduce, distribute, modify, publish, sell, or commercially exploit Website content without prior authorization except where permitted by applicable law.
Air Done Right makes reasonable efforts to keep Website information accurate and current. However, service descriptions, availability, promotions, financing information, equipment information, pricing references, and other Website content may change.
Information displayed on the Website does not replace a written estimate, proposal, work order, warranty, financing agreement, or service agreement provided for a specific project.
Air Done Right does not guarantee that the Website will be continuously available or free from technical errors.
Website access may occasionally be interrupted because of maintenance, hosting problems, technical failures, system updates, cybersecurity measures, or circumstances outside our reasonable control.
Air Done Right may modify, update, suspend, or discontinue Website features or content when necessary.
Our Website may contain links to third-party websites, manufacturers, financing providers, review platforms, social networks, or other external services.
These third parties operate independently from Air Done Right. Their websites, products, privacy practices, financing terms, and services are governed by their respective policies and agreements.
A link to a third-party website does not necessarily constitute an endorsement of all information, products, or services available through that website.
Our Privacy Policy describes how Air Done Right collects, uses, and handles personal information submitted through the Website or provided when requesting services.
By using our Website or submitting personal information to Air Done Right, you acknowledge the data practices described in our Privacy Policy.
When you provide your telephone number, email address, or other contact information through our Website or during a service request, Air Done Right may use that information to communicate with you regarding your inquiry, appointment, estimate, project, invoice, service updates, follow-ups, and related customer-service matters.
By providing your phone number and agreeing to receive text messages, you consent to receive messages from Air Done Right related to your inquiry, follow-ups, and review requests, including messages sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply, and message frequency may vary. Reply STOP to cancel or HELP for assistance.
Air Done Right encourages customers to contact us directly regarding any question, complaint, or dispute so that we have an opportunity to address the matter.
If a dispute cannot be resolved directly between Air Done Right and the customer, the dispute will be governed by the applicable laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles where legally permissible.
Unless applicable law requires otherwise, legal proceedings arising from these Terms or services provided by Air Done Right will be brought before the appropriate courts located in Philadelphia County, Pennsylvania.
Nothing in these Terms is intended to restrict any consumer right or remedy that cannot lawfully be waived.
Air Done Right may update these Terms of Service to reflect changes in our services, Website, business practices, operational policies, or applicable legal requirements.
We will post updated Terms on this page with a revised effective date. The version in effect at the time of a transaction or service may apply together with any project-specific written agreement.
Air Done Right may decline, postpone, suspend, or discontinue service when work cannot reasonably be performed under the agreed conditions.
This may occur when required access is unavailable, hazardous conditions prevent work, required permits or approvals cannot be obtained, requested work falls outside our service scope, payment obligations remain outstanding, or customer conduct prevents our HVAC technicians from reasonably performing their work.
Where practicable, Air Done Right will communicate the reason for postponing or discontinuing service.
Air Done Right reserves the right to refuse, postpone, or discontinue service when we reasonably determine that:
Whenever reasonably practicable, Air Done Right will explain why service has been refused or postponed.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
Any invalid or unenforceable provision will be interpreted or limited only as necessary to comply with applicable law, while preserving the intended purpose of the Terms where possible.
These Terms of Service, together with our Privacy Policy and any applicable estimate, proposal, work order, invoice, warranty, financing agreement, maintenance agreement, or service contract, constitute the terms applicable to your relationship with Air Done Right.
If a separately executed written agreement governing a specific project conflicts with these general Terms, the project-specific written agreement will control for that project, subject to applicable law.
If you have questions about these Terms of Service, an estimate, an appointment, or services provided by Air Done Right, please contact us.
